FAQs and Pet Care Tips

Question 1

What should I do in a pet emergency after hours?

Accepted Answer

If your pet needs urgent care outside of normal consulting hours, call our emergency line immediately at 083 683 6550. Our on-call veterinarian will advise you on what to do next and, if needed, arrange an emergency consultation. Please note that after-hours and emergency call-outs carry an additional surcharge.

Question 2

How do I give my pet tablets safely?

Accepted Answer

Place the tablet at the back of your pet's throat, gently close their mouth, and give a quick puff of air on the nose. This natural reflex encourages them to lick their nose — and they cannot lick without swallowing first. If you're unsure or your pet is difficult to medicate, ask our team for alternative methods or tablet-hiding tricks.

Question 3

What vaccinations does my pet need and how often?

Accepted Answer

Dogs and cats require annual core vaccinations to protect against serious diseases such as parvovirus, distemper, rabies, panleukopenia, and feline respiratory viruses. Some vaccines may be given every one to three years depending on your pet's age and health. Our vets can create a personalised vaccination schedule for your pet.

Question 4

How often should I deworm my dog or cat?

Accepted Answer

Most pets should be dewormed every three months, and puppies or kittens may need more frequent doses. Deworming reduces the risk of intestinal parasites that can affect both pets and humans. During your visit, we can recommend the correct product and dosage for your pet's age and weight.

Question 5

How do I protect my pet from fleas and ticks?

Accepted Answer

Use a high-quality monthly flea and tick preventative to keep your pet safe from parasites and the diseases they carry. Regular treatments are essential year-round in South Africa's climate. Our team can recommend the best product for your dog or cat based on lifestyle, weight, and sensitivity.

Question 6

How often should my pet visit the vet?

Accepted Answer

Healthy adult pets should have at least one annual checkup, while puppies, kittens, and senior pets may need more frequent visits. Regular exams help detect illness early and ensure your pet stays up to date on vaccines, parasite control, dental care, and nutrition.

Question 7

What should I do if my pet is vomiting or has diarrhoea?

Accepted Answer

If vomiting or diarrhoea lasts more than 24 hours, or if your pet becomes lethargic, dehydrated, or refuses food, contact us immediately. These symptoms can indicate infections, toxins, dietary issues, or more serious medical conditions. Our vets will guide you on whether your pet needs urgent care.

Question 8

How do I know if my pet is in pain?

Accepted Answer

Pets often hide discomfort, but common signs of pain include limping, restlessness, hiding, vocalising, decreased appetite, or changes in behaviour. If you notice any of these, schedule a consultation so we can diagnose the cause and provide safe, effective treatment.

Question 9

What food should I feed my pet?

Accepted Answer

A complete, balanced diet tailored to your pet's age, breed, and health status is essential. Premium veterinary diets offer superior nutrition and support common issues such as allergies, stomach sensitivity, weight management, or joint health. Speak to us for personalised feeding advice.

Question 10

When should I sterilise my dog or cat?

Accepted Answer

Most pets can be sterilised from 5–6 months of age, depending on their size and breed. Sterilisation reduces the risk of cancers, roaming, aggression, unwanted litters, and hormonal diseases. Our vets will help you choose the best timing for your individual pet.

Question 11

What are the signs of dental disease in pets?

Accepted Answer

Bad breath, tartar build-up, drooling, pawing at the mouth, and difficulty eating are common signs of dental disease. Regular dental care and professional cleanings help prevent periodontal disease, which can affect the heart, kidneys, and overall health.

Question 12

Should I microchip my pet?

Accepted Answer

Yes — microchipping is the safest, most reliable way to identify your pet if they go missing. It's quick, affordable, and required for travel and some wellness plans. We register microchips to ensure your details are always up to date.

Question 13

What should I do before bringing my pet in for surgery?

Accepted Answer

Most pets should not eat for 8–12 hours before anaesthesia, but water is usually allowed. We'll discuss pre-anaesthetic blood tests, medication instructions, and what to expect during recovery. If you're unsure, call our team for guidance.

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